Festival Online Platform FAQs

Virtual Screenings are Limited to the United States

Can I pre-order?
Yes, simply go to each film page and follow the link in the yellow box to our Eventive virtual platform site. Once there click the purple Pre-order now button to create your account and complete your purchase.

Please note: We do not allow exchanges or refunds. All orders are final.

I pre-ordered a film, now what?
You will get an email from noreply@eventive.org confirming your order and letting you know that you will receive a reminder once the film is available to watch.

How can I watch the film when it’s available?
There are three ways to watch the film once it’s available.

1. Click the Watch now button on your reminder email and you’ll be taken to the Eventive platform to watch your film
2. Download the Eventive app on your TV and log in to your account to access your films when you get the notification of availability
3. Download the Festival app on your TV and log in to your account to access your films when you get the notification of availability

How do I access MIAMI FILM FESTIVAL Virtual Screenings on my Apple TV?
Please download the “Miami Film Festival” app from the Apple TV App Store (accessible via your TV). You must have at least a generation 4 Apple TV to access the App Store. When you open the app for the first time you’ll see an activation code. On another device, please navigate to watch.eventive.org/tv, then login using the email address you used to purchase your MIAMI FILM FESTIVAL Virtual Screening films and use the code to connect your account. Now, select from the available channels on the Miami Film Festival Apple TV app to begin watching. All of your unlocked content will be available on the app. If a program has not already been unlocked, you’ll have to unlock it on another device such as a laptop or mobile device first. If you ever need to re-activate the TV app, you can select TV app setup by hovering over the login ID circle at the upper right of the device screen. Please note: livestreams are currently not available via the TV app. You can AirPlay them from another device to your TV.

How do I access MIAMI FILM FESTIVAL Virtual Screenings on my Roku?
You must have at least a 5^th generation or newer Roku model. MIAMI FILM FESTIVAL Virtual Screenings will not stream on any Roku devices purchased prior to October 2016. On your Roku’s main toolbar, click on STREAMING CHANNELS, from within that page, click on SEARCH CHANNELS. Search for “Miami Film Festival” app and then click on ADD CHANNEL. Once you have installed the app, open it and click on LOGIN. (You may also have to first LOGOUT and then click on LOGIN the first time you open the MIAMI FILM FESTIVAL channel.) Follow the instructions on the screen – your Roku device will ask you to enter a code on your computer or mobile device browser. Make sure you are signed into your MIAMI FILM FESTIVAL Virtual Screenings account where you have purchased the MIAMI FILM FESTIVAL Virtual Screeningsfilms at the time you enter the code given to you by your Roku device. Once you have successfully entered the code, your unlocked MIAMI FILM FESTIVAL Virtual Screenings content purchases will be available on the app. To add additional films, you will need to add them from your computer before being able to watch on your Roku. Please note: livestream Q&As are currently not available via the Roku app.

IMPORTANT:

No matter what method you choose to watch the film, it will expire at the end of its availability period: 48 hours (some exceptions apply). The film may no longer be accessed 48 hours after it becomes available.

If you experience technical issues while watching a film, please visit this additional FAQ page that is specific to technical issues. If you continue to experience problems, it is your responsibility to contact us at tickets@miamifilmfestival.com as soon as they happen so that we may provide assistance during your 24 hour watch period. You must finish watching the film before it’s availability time expires.

I watched the film, now what?
Don’t forget to vote! Click the link under the film image on the Eventive site to cast your vote and let us know what you thought of the film.

Please note: We do not allow exchanges or refunds. All orders are final.