How long does my membership last?
Each membership is valid for one year from the date you join/renew.

Will I be notified when my membership is due for renewal?
Yes. We will contact you at the beginning of the month when your membership is up for renewal.

When will I receive my welcome packet?
Your welcome packet should arrive within 5 business days of you joining/renewing the Miami Film Society. Items may take longer to reach you during certain times of the year, such as holiday seasons and the time closer to the Festival in March. We ask that you let us know if you don’t receive your welcome packet within 10 business days of joining the Miami Film Society.

What do I do if I want to update my personal information?
To update your personal information, you must send an e-mail to membership@miamifilmfestival.com. These requests will not be taken over the phone.

Can I join at one level and then upgrade to another?
Sure! If you would like to upgrade after you’ve already purchased a membership, just call us and we’ll charge you the difference so you can enjoy upgraded benefits during the remainder of your membership year.

Where can I call if I have any questions?
You can reach us by calling our membership line 305-237-7979 or by sending an e-mail to membership@miamifilmfestival.com.

What is reserved seating?
Reserved seats are held for our Platinum and Visionary Miami Film Society members, filmmakers, and sponsors at our screenings. Each section is color-coded for the respective group of people that is allowed to sit there. The amount of reserved seats at each screening will vary depending on how many people are expected. Seats with color codes or reserved signs on them are not automatically made available once the screening starts. These seats are only released at the discretion of the Theater Manager OR at the Miami Film Society representative at the venue. These seats are not necessarily released when tickets begin to be sold to RUSH LINE.

What is ‘early entry’ line?
When you arrive at the venue, you and your guests may approach the early entry line. Patrons waiting in this line will enter the theater 10-15 min. before the general audience. This line is reserved for Miami Film Society members and sponsors. In order to make use of this benefit, you must have your Miami Film Society lanyard (with your membership card) on hand.

What happens if the event I want to attend is sold out?
If there are no more advance tickets available for an event you want to attend, you may still be able to attend. Outside every event, there is a Rush Line. A Rush Line is a line formed by people who were not able to get advance tickets. About 5-10 minutes before the screening is scheduled to start, the theater manager will count how many empty seats are in the theater, and those seats can be sold for cash only to the patrons in the Rush Line. Rush Line tickets are first-come, first-served, and no discount applies to these sales (member rate, senior, student).

Where does the Miami Film Festival and Gems Film Festival take place?
Film screenings during Miami Film Festival in March take place in a variety of venues. For the final list, please visit the venues page, which is updated in late January. The Gems Film Festival in October takes place exclusively at MDC’s Tower Theater Miami.

What are the different types of events during the Festival?

• Opening Night – A star-studded red carpet premiere to open the Festival, followed by a party that rings in the new Festival with music, cuisine, cocktails, and dancing.
• Marquee Series – Screening featuring a conversation with filmmakers to honor them and their talent for a variety of  achievements and accomplishments.
• Soiree Series – Screenings paired with special parties to create the perfect night out.
• Awards Night –  A red carpet premiere and celebration of all competition films, followed by a party featuring music, cuisine, cocktails, dancing, and more awards.
• Seminars – Engaging, on-stage conversations with film industry leaders.

What are receptions, parties and events will I be invited to?
The receptions and events you will be invited to as part of your membership benefits during the Festival are decided on 1-2 weeks before the Festival. You will get invitations via e-mail. These may be private happy hours, receptions, or parties. These events are not listed on the program guide and may not be exchanged or transferred if you are unable to attend.

Are there assigned seats at the Festival?
There are no assigned seats during the Festival. However, we do have a large amount of reserved seats at every venue. Seats are reserved for Platinum and Visionary Miami Film Society members, filmmakers, and sponsors and credentials need to be shown in order to sit there.

What happens if I’m late to an event?
The Festival does its best to maintain a tight schedule, and respect the time of the patrons inside the theater, those in the Rush Line, and any filmmaker guest attending the event. Therefore, if you are not in your seat 15 minutes before the scheduled screening time, your seat may be sold to any Rush Line patrons that are waiting for tickets. If you arrive after tickets have been sold to Rush Line patrons, you will be seated at the theater manager’s discretion only if there are still seats available. No refunds or exchanges will be processed if you arrive late.

How early should I arrive at the venues?
For a general screening, we recommend you arrive half an hour prior to the screening, as most Festival screenings are at capacity. For a premium ticket event, such as Opening Night or Awards Night, we recommend you arrive 45 minutes prior to the screening, as we have a larger number of reserved seats for these special events.

Is there a guide to help me during the Festival?
Yes! We will mail you a How-To Festival guide before the Miami Film Festival in March and Gems Film Festival in October. The guide has information on ticket orders, preferred parking, and dress code among other things.

Are tickets automatically sent to me?
Tickets for any Festival event are not automatically sent to members and must be claimed in order to be processed. Members can claim them by logging in to the ticketing site or contacting the Miami Film Society office. If you do not claim your tickets in a timely manner, the event may sell out. If this happens, you we cannot make any exceptions or exchanges of benefits.

If I can’t use my tickets, can someone else use them on my behalf?
If you are not able to attend a screening you had tickets for, you may give the tickets to someone and they may attend instead. However, only patrons with a Miami Film Society lanyard/membership card will be allowed to use the Early Entry Line at venues. Invitations to private events are non-transferable.

Can my complimentary tickets be used for any film/event in any category?
Each membership level has a specific set of benefits associated with it. Complimentary tickets may not be exchanged or substituted.

Will I receive notifications regarding tickets to events/films?
You will receive communications from the Miami Film Society office with notifications of monthly member events, and you will begin to receive weekly communications as we approach the Gems Film Festival in October or the Miami Film Festival in March with instructions on ticket ordering.

How do I order my tickets?

1. Going to www.miamifilmsociety.com and logging in. (If you do not have login credentials for this website, or cannot remember them, please call the Miami Film Society office for more information.)
2. Call 305-237-7979 and place your order with us.

I need help understanding my complimentary ticket allowance.
Please contact the Miami Film Society office and we will explain how many complimentary tickets you are entitled to based on your membership level and what categories they apply to.

If I purchase a ticket, and then later realize I can’t attend the event, can I get a refund/exchange?
The official policy of the Miami Film Festival is no refunds or exchanges. We ask that you please be sure of your selections before completing your order transaction.

Do the reserved seats become available when Rush Line tickets are sold/when the film starts?
Reserved seats don’t automatically become available when Rush Line tickets are sold or when the film starts. These seats are only released at the discretion of the Miami Film Festival administrator on site.

Miami Dade College’s Miami Film Festival is committed to providing a safe space in which to carry out its mission and activities. To that end, it has established a code of conduct to which all participants are expected to adhere. Your presence or participation in the Festival constitutes acceptance of this code of conduct.

Out of respect for all guests and staff, you agree to refrain from:

• Fighting, physical assault, taunting or threatening in any way
• Harassment, discrimination, racism, sexism, ageism or being inconsiderate or vulgar in any way
• Being under the influence of illegal drugs
• Consuming alcohol not purchased from our venues
• Being in possession of alcohol under the age of 21
• Carrying or displaying a weapon of any kind, real or toy
• Indecent exposure
• Using foul/abusive language and/or making obscene gestures
• Allowing unaccompanied minors under 17 to attend
• Disrupting a film or event in any way, including audio or video recording, cell phone use, lateness, or disruptive behavior of any kind
• Damaging or attempting to vandalize venues, goods or items not your own

By entering our venues you agree to:

• Be kind and courteous to all guests and staff
• Listen to each other. If you’re asked to stop a behavior, stop immediately
• Limit the size of your bag to not more than 10” x 10”, and to bring in only essential items
• Consume alcoholic beverages only in a responsible manner
• The possibility of being photographed or videoed
• Comply with requests from team members
• Be courteous to venue neighbors when entering and leaving, especially late at night
• Limit movement in and out of your seat during films, limit conversation during a screening and not obstructing the view of other guests

By watching films, seminars, Q&A’s or other virtual content you agree to:

• Abide by all terms and conditions as set by the Festival, Miami Dade College and Homeland Security’s National Intellectual Property Rights Coordination Center
• Refrain from screen shots, video or audio recordings of all materials
• Refrain from sharing your link with any other user or IP address
• Watch all content within the time parameters set

Refund Policy
Violation of this code of conduct will result in immediate physical removal, virtual freezing of your account or accounts and/or cancellation of membership and all associated benefits without refund.

Contact
if you believe you’ve observed or experienced a violation of this Code of Conduct, contact the nearest staff member and we will work to assess the situation and to respond as quickly as possible. You may also send a formal notice to the Festival by emailing conduct@miamifilmfestival.com. Please remember that notifying us does not constitute or replace a notification to local law enforcement.

For Emergencies
Immediately dial 911, then contact a staff member.