FAQ

Visit the Contact page for inquiries not addressed on this page.

Slider

Festival

GEMS Film Festival will take place November 4-10, 2021

The 39th edition of Miami Film Festival will take place March 4-13, 2022.

Standard prices for In-Theater films are:

  • $13 General Admission
  • $10 Miami Film Society Members
  • $12 Seniors (65+)
  • $10 Students with ID
  • $10 Veterans with ID
  • Special event prices vary, please check our website for details
    Discounted tickets are available for students, seniors, veterans, and members of the Miami Film Society. Check out our Membership page to learn more and join.  MFS members also enjoy ordering tickets a full week before general public sales begin.

All programs and show times are subject to change without notice. No
refunds or exchanges. A $2 – $10 per ticket processing fee applies to
all screenings + events.

When selecting films, remember to allow yourself enough time to travel
between the venues. At 15 minutes to show-time, empty seats may be sold to ‘rush line.’ Info about rush lines below.

Can I reserve tickets?
Tickets are either purchased or not purchased. They cannot be reserved.

Can I get day-of show tickets at the box office?
Yes! On the day of the screening, tickets are for sale at all of the venues and online, subject to availability. The theatre box offices open 1 hour before the first screening of the day and closes 30 minutes after the last screening. If day-of-show tickets are no longer available, you can always try the Rush Line!

Can I get tickets for other days/theaters at any box office during the festival?
No. Due to limited capacities at each theater, we can only honor the tickets you purchased.

Can I swap my tickets?
No. Due to limited capacities at each theater, we can only honor the tickets you purchased.

What if I lost my tickets?
We cannot reprint tickets. The Festival is not responsible for lost, stolen, forgotten or damaged tickets.

Can I get a refund?
We do not allow exchanges or refunds. All orders are final.

I watched the film, now what?
Don’t forget to vote! Click the link under the film image on the Eventive site to cast your vote and let us know what you thought of the film.

Please note: We do not allow exchanges or refunds. All orders are final.

Standard prices for Virtual films are:

  • $13 General admission
  • Special event prices may vary,

Discounted tickets are available for students, seniors, veterans, and members of the Miami Film Society. Check out our Membership page to learn more and join.  MFS members also enjoy ordering tickets a full week before general public sales begin.

All programs and show times are subject to change without notice. No
refunds or exchanges. A $2 – $10 per ticket processing fee applies to
all screenings + events.

When selecting films, remember to allow yourself enough time to travel
between the venues. At 15 minutes to show-time, empty seats may be sold to ‘rush line.’ Info about rush lines below.

Virtual Screenings are Geographically Limited.

Please visit the Miami Film Festival GEMS 2021 Virtual Festival page and click each film to confirm that it will be available in your viewing area.

Can I pre-order?
Yes, simply go to each film page and follow the link in the yellow box to our Eventive virtual platform site. Once there click the purple Pre-order now button to create your account and complete your purchase.

Please note: We do not allow exchanges or refunds. All orders are final.

I pre-ordered a film, now what?
You will get an email from noreply@eventive.org confirming your order and letting you know that you will receive a reminder once the film is available to watch.

How can I watch the film when it’s available?
There are three ways to watch the film once it’s available.

  1. Click the Watch now button on your reminder email and you’ll be taken to the Eventive platform to watch your film.
    If you are using a Mac OS, you will only be able to view the film via the Safari internet browser.
    If you are using Windows OS, you will only be able to view the film via the Microsoft Edge internet browser.
  2. Download the Eventive app on your TV and log in to your account to access your films when you get the notification of availability
  3. Download the Festival app on your TV and log in to your account to access your films when you get the notification of availability

How do I access MIAMI FILM FESTIVAL Virtual Screenings on my Apple TV?
Please download the “Miami Film Festival” app from the Apple TV App Store (accessible via your TV). You must have at least a generation 4 Apple TV to access the App Store. When you open the app for the first time you’ll see an activation code. On another device, please navigate to watch.eventive.org/tv, then login using the email address you used to purchase your MIAMI FILM FESTIVAL Virtual Screening films and use the code to connect your account. Now, select from the available channels on the Miami Film Festival Apple TV app to begin watching. All of your unlocked content will be available on the app. If a program has not already been unlocked, you’ll have to unlock it on another device such as a laptop or mobile device first. If you ever need to re-activate the TV app, you can select TV app setup by hovering over the login ID circle at the upper right of the device screen. Please note: livestreams are currently not available via the TV app. You can AirPlay them from another device to your TV.

How do I access MIAMI FILM FESTIVAL Virtual Screenings on my Roku?
You must have at least a 5th generation or newer Roku model. MIAMI FILM FESTIVAL Virtual Screenings will not stream on any Roku devices purchased prior to October 2016. On your Roku’s main toolbar, click on STREAMING CHANNELS, from within that page, click on SEARCH CHANNELS. Search for “Miami Film Festival” app and then click on ADD CHANNEL. Once you have installed the app, open it and click on LOGIN. (You may also have to first LOGOUT and then click on LOGIN the first time you open the MIAMI FILM FESTIVAL channel.) Follow the instructions on the screen – your Roku device will ask you to enter a code on your computer or mobile device browser. Make sure you are signed into your MIAMI FILM FESTIVAL Virtual Screenings account where you have purchased the MIAMI FILM FESTIVAL Virtual Screeningsfilms at the time you enter the code given to you by your Roku device. Once you have successfully entered the code, your unlocked MIAMI FILM FESTIVAL Virtual Screenings content purchases will be available on the app. To add additional films, you will need to add them from your computer before being able to watch on your Roku. Please note: livestream Q&As are currently not available via the Roku app.

IMPORTANT:

No matter what method you choose to watch the film, it will expire at the end of its availability period: 72 hours (some exceptions apply). The film may no longer be accessed 72 hours after it becomes available.

If you experience technical issues while watching a film, please visit this additional FAQ page that is specific to technical issues. If you continue to experience problems, it is your responsibility to contact us at tickets@miamifilmfestival.com as soon as they happen so that we may provide assistance during your 24 hour watch period. You must finish watching the film before it’s availability time expires.

Please note that all of our screenings have a layer of security that requires you to use the Native browser for whichever brand of device you’re using to watch the films.The native browsers are as follows:

o    MacOS (computers) – Safari

o    Windows (computers) – Edge

o    iOS (Apple mobile) – Safari

o    Android (other mobile) – Chrome

 

That is, if you’re using an Apple device (MacOS) or (iOS), you must use Safari to watch the screening. If you’re on a computer using Windows, you must use Microsoft Edge, etc.

Silverspot In-Theater Seating:
Silverspot is now offering Dynamic Seating. Once you choose your seats, there will be an automatic block of two seats to the left and two seats to the right of your group, to allow for social distancing requirements. The distance between rows exceeds the requirements from local mandates.

What if I’m late to a screening?
Late seating is not guaranteed. If you arrive late, and seats are still available, you may be seated at the discretion of the Theater Manager. Please keep in mind, if it is a sold-out show, remaining empty seats are sold to the Rush Line 15 minutes before showtime. We strongly encourage you to arrive and be seated 15 minutes prior to the published show start time.

Miami Dade College’s Miami Film Festival is committed to providing a safe space in which to carry out its mission and activities. To that end, it has established a code of conduct to which all participants are expected to adhere. Your presence or participation in the Festival constitutes acceptance of this code of conduct.

Out of respect for all guests and staff, you agree to refrain from:

  • Fighting, physical assault, taunting or threatening in any way
  • Harassment, discrimination, racism, sexism, ageism or being inconsiderate or vulgar in any way
  • Being under the influence of illegal drugs
  • Consuming alcohol not purchased from our venues
  • Being in possession of alcohol under the age of 21
  • Carrying or displaying a weapon of any kind, real or toy
  • Indecent exposure
  • Using foul/abusive language and/or making obscene gestures
  • Allowing unaccompanied minors under 17 to attend
  • Disrupting a film or event in any way, including audio or video recording, cell phone use, lateness, or disruptive behavior of any kind
  • Damaging or attempting to vandalize venues, goods or items not your own

 

By entering our venues you agree to:

  • Be kind and courteous to all guests and staff
  • Listen to each other. If you’re asked to stop a behavior, stop immediately
  • Limit the size of your bag to not more than 10” x 10”, and to bring in only essential items
  • Consume alcoholic beverages only in a responsible manner
  • The possibility of being photographed or videoed
  • Comply with requests from team members
  • Be courteous to venue neighbors when entering and leaving, especially late at night
  • Limit movement in and out of your seat during films, limit conversation during a screening and not obstructing the view of other guests

 

By watching films, seminars, Q&A’s or other virtual content you agree to:

  • Abide by all terms and conditions as set by the Festival, Miami Dade College and Homeland Security’s National Intellectual Property Rights Coordination Center
  • Refrain from screen shots, video or audio recordings of all materials
  • Refrain from sharing your link with any other user or IP address
  • Watch all content within the time parameters set

 

Refund Policy
Violation of this code of conduct will result in immediate physical removal, virtual freezing of your account or accounts and/or cancellation of membership and all associated benefits without refund.

Contact
if you believe you’ve observed or experienced a violation of this Code of Conduct, contact the nearest staff member and we will work to assess the situation and to respond as quickly as possible. You may also send a formal notice to the Festival by emailing conduct@miamifilmfestival.com. Please remember that notifying us does not constitute or replace a notification to local law enforcement.

For Emergencies
Immediately dial 911, then contact a staff member.

Are all of your theaters / venues wheelchair accessible? 
Yes. The Festival is committed to accommodating attendees with disabilities. To receive assistance, please make yourself known to the theater / venue manager.

Do you have assisted listening devices?
Please contact accessibility@miamifilmfestival.com for information regarding assisted listening devices (ALDs) at venues.

Are festival films closed caption?
All foreign language films will have English subtitles. Exclusions may apply for live events. For closed captioning, please refer to individual pages for more information.

The Festival’s audience-voted awards are determined by audience-collected responses to individual films that are eligible for the awards. Audiences at in-person screenings are invited to scan a film-specific QR code to rate the film on a numeric scale, immediately following the screening. Ticketbuyers who did not vote at the screening are given an opportunity to vote electronically for a few hours following the screening through the email account associated with their purchase. Duplicate votes from the same IP address are removed prior to calculating the average score of each film. Audiences at virtual screenings are invited to rate each film they view on the same numeric scale. At the end of the festival, films that have passed the threshold of being in the top 50% of votes by volume will continue on to the final eligibility round, where the winner is then determined by the highest over-all score in each audience-voted category. Films that screen more than once or in hybrid format will have their vote-volumes (but not their over-all average score) adjusted to be equitable to films that screen only once. In all categories, should the two top final scores be separated by less than 1/10 of a percentage point, a tie will be declared. A winner and the first two-runner-ups in all categories will be announced at the conclusion of the Festival. Ratings and final scores are confidential and not published or shared.

For more information regarding Festival submission requirements, visit our Call for Entries page.

Are festival films appropriate for children?
We have a few select films in the festival that are focused on family-friendly content. However, most films are not yet rated and we are unable to advise on appropriate content. Please be sure to read film descriptions carefully. There are no refunds or exchanges on tickets. We do not give refunds based on content!

Recording devices
The use of cameras, or of other recording equipment is strictly prohibited during any screening or program.

Other

Who are Miami Film Society members?
Members of the Miami Film Society are the generous folks who have made contributions to support the Miami Film Festival. The benefits of being a member are applicable during the Festival, and for year-round programs and advance screenings. Learn more.