FAQ

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Festival

GEMS Film Festival will take place November 4-7, 2021

The 39th edition of Miami Film Festival will take place March 4-13, 2022.

Standard prices for In-Theater films are:

  • $13 General Admission
  • $10 Miami Film Society Members
  • $12 Seniors (65+)
  • $10 Students with ID
  • $10 Veterans with ID
  • Special event prices vary, please check our website for details

Standard prices for Virtual films are:

  • $13 General admission
  • Special event prices may vary,

Discounted tickets are available for students, seniors, veterans, and members of the Miami Film Society. Check out our Membership page to learn more and join.  MFS members also enjoy ordering tickets a full week before general public sales begin.

All programs and show times are subject to change without notice. No
refunds or exchanges. A $2 – $10 per ticket processing fee applies to
all screenings + events.

When selecting films, remember to allow yourself enough time to travel
between the venues. At 15 minutes to show-time, empty seats may be sold to ‘rush line.’ Info about rush lines below.

What are ‘rush’ tickets?
Rush tickets are sold 10 minutes before showtime at the theater where the film is being shown. If a film is at Rush, it means that there are no more advanced sales tickets for that screening. We try to accommodate all pass holders and ticket holders up until 15 minutes prior to the screening. If there are any available seats, tickets will be sold to the Rush Line on a first-come, first-serve basis. If you are not seated 15 minutes before showtime, you are in danger of your seat being sold to the Rush Line.

Can I reserve tickets?
Tickets are either purchased or not purchased. They cannot be reserved.

Can I get day-of show tickets at the box office?
Yes! On the day of the screening, tickets are for sale at all of the venues and online, subject to availability. The theatre box offices open 1 hour before the first screening of the day and closes 30 minutes after the last screening. If day-of-show tickets are no longer available, you can always try the Rush Line!

Can I get tickets for other days/theaters at any box office during the festival?
No. Due to limited capacities at each theater, we can only honor the tickets you purchased.

Can I swap my tickets?
No. Due to limited capacities at each theater, we can only honor the tickets you purchased.

What if I lost my tickets?
We cannot reprint tickets. The Festival is not responsible for lost, stolen, forgotten or damaged tickets.

Can I get a refund?
We do not allow exchanges or refunds. All orders are final.

Silverspot In-Theater Seating:
Silverspot is now offering Dynamic Seating. Once you choose your seats, there will be an automatic block of two seats to the left and two seats to the right of your group, to allow for social distancing requirements. The distance between rows exceeds the requirements from local mandates.

What if I’m late to a screening?
Late seating is not guaranteed. If you arrive late, and seats are still available, you may be seated at the discretion of the Theater Manager. Please keep in mind, if it is a sold-out show, remaining empty seats are sold to the Rush Line 15 minutes before showtime. We strongly encourage you to arrive and be seated 15 minutes prior to the published show start time.

Miami Dade College’s Miami Film Festival is committed to providing a safe space in which to carry out its mission and activities. To that end, it has established a code of conduct to which all participants are expected to adhere. Your presence or participation in the Festival constitutes acceptance of this code of conduct.

Out of respect for all guests and staff, you agree to refrain from:

  • Fighting, physical assault, taunting or threatening in any way
  • Harassment, discrimination, racism, sexism, ageism or being inconsiderate or vulgar in any way
  • Being under the influence of illegal drugs
  • Consuming alcohol not purchased from our venues
  • Being in possession of alcohol under the age of 21
  • Carrying or displaying a weapon of any kind, real or toy
  • Indecent exposure
  • Using foul/abusive language and/or making obscene gestures
  • Allowing unaccompanied minors under 17 to attend
  • Disrupting a film or event in any way, including audio or video recording, cell phone use, lateness, or disruptive behavior of any kind
  • Damaging or attempting to vandalize venues, goods or items not your own

 

By entering our venues you agree to:

  • Be kind and courteous to all guests and staff
  • Listen to each other. If you’re asked to stop a behavior, stop immediately
  • Limit the size of your bag to not more than 10” x 10”, and to bring in only essential items
  • Consume alcoholic beverages only in a responsible manner
  • The possibility of being photographed or videoed
  • Comply with requests from team members
  • Be courteous to venue neighbors when entering and leaving, especially late at night
  • Limit movement in and out of your seat during films, limit conversation during a screening and not obstructing the view of other guests

 

By watching films, seminars, Q&A’s or other virtual content you agree to:

  • Abide by all terms and conditions as set by the Festival, Miami Dade College and Homeland Security’s National Intellectual Property Rights Coordination Center
  • Refrain from screen shots, video or audio recordings of all materials
  • Refrain from sharing your link with any other user or IP address
  • Watch all content within the time parameters set

 

Refund Policy
Violation of this code of conduct will result in immediate physical removal, virtual freezing of your account or accounts and/or cancellation of membership and all associated benefits without refund.

Contact
if you believe you’ve observed or experienced a violation of this Code of Conduct, contact the nearest staff member and we will work to assess the situation and to respond as quickly as possible. You may also send a formal notice to the Festival by emailing conduct@miamifilmfestival.com. Please remember that notifying us does not constitute or replace a notification to local law enforcement.

For Emergencies
Immediately dial 911, then contact a staff member.

Are all of your theaters / venues wheelchair accessible? 
Yes. The Festival is committed to accommodating attendees with disabilities. To receive assistance, please make yourself known to the theater / venue manager.

Do you have assisted listening devices?
Please contact accessibility@miamifilmfestival.com for information regarding assisted listening devices (ALDs) at venues.

Are festival films closed caption?
All foreign language films will have English subtitles. Exclusions may apply for live events. For closed captioning, please refer to individual pages for more information.

Our Festival’s audience-voted awards are determined by the audience of each screening being invited to rate the film on a numeric scale on a paper ballot. The average of the audience’s scoring will be multiplied by the fractional audience participation in the voting process (that is, the number of people who choose to vote out of the total attendance at each screening) in order to come up with a final score. At the conclusion of the Festival, the film with the highest over-all score in each audience-voted category will win that category’s award. Should two top final scores be separated by less than 1/10 of a percentage point, a tie will be declared. Ratings and final scores are confidential and not published or shared.

For more information regarding Festival submission requirements, visit our Call for Entries page.

Are festival films appropriate for children?
We have a few select films in the festival that are focused on family-friendly content. However, most films are not yet rated and we are unable to advise on appropriate content. Please be sure to read film descriptions carefully. There are no refunds or exchanges on tickets. We do not give refunds based on content!

Recording devices
The use of cameras, or of other recording equipment is strictly prohibited during any screening or program.

Other

Who are Miami Film Society members?
Members of the Miami Film Society are the generous folks who have made contributions to support the Miami Film Festival. The benefits of being a member are applicable during the Festival, and for year-round programs and advance screenings. Learn more.