FAQ

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Festival

The Festival will celebrate its 37th edition March 6 – 15, 2020.

Visit our Theaters + Venues page for more info.

Get info on how to get around Downtown Miami here.

Gems will unfold October 2020 exclusively at MDC’s Tower Theater Miami.

Visit our Theaters + Venues page for more info.

Tickets may be purchased on our site approximately one month before the Festival. Passes and packages are available now on our Tickets page.

Standard prices for films are:

  • $13 General Admission
  • $10 Miami Film Society Members
  • $12 Seniors (65+)
  • $10 Students with ID
  • $10 Veterans with ID

Prices typically range from $16-$100 for special events.

Discounted tickets are available for students, seniors, veterans, and members of the Miami Film Society. Check out our Membership page to learn more and join.  MFS members also enjoy ordering tickets a full week before general public sales begin.

All programs and show times are subject to change without notice. No
refunds or exchanges. A $2 – $10 per ticket processing fee applies to
all screenings + events.

When selecting films, remember to allow yourself enough time to travel
between the venues. At 15 minutes to show-time, empty seats may be sold to ‘rush line.’ Info about rush lines below.

What are ‘rush’ tickets?
Rush tickets are sold 10 minutes before showtime at the theater where the film is being shown. If a film is at Rush, it means that there are no more advanced sales tickets for that screening. We try to accommodate all pass holders and ticket holders up until 15 minutes prior to the screening. If there are any available seats, tickets will be sold to the Rush Line on a first-come, first-serve basis. If you are not seated 15 minutes before showtime, you are in danger of your seat being sold to the Rush Line.

Can I reserve tickets?
Tickets are either purchased or not purchased. They cannot be reserved.

Can I get day-of show tickets at the box office?
Yes! On the day of the screening, tickets are for sale at all of the venues and online, subject to availability. The theatre box offices open 1 hour before the first screening of the day and closes 30 minutes after the last screening. If day-of-show tickets are no longer available, you can always try the Rush Line!

Can I get tickets for other days/theaters at any box office during the festival?
No. Due to limited capacities at each theater, we can only honor the tickets you purchased.

Can I swap my tickets?
No. Due to limited capacities at each theater, we can only honor the tickets you purchased.

What if I lost my tickets?
We cannot reprint tickets. The Festival is not responsible for lost, stolen, forgotten or damaged tickets.

Can I get a refund?
We do not allow exchanges or refunds. All orders are final.

For more information regarding Festival submission requirements, visit our Call for Entries page.

How does seating work?
All pass and ticket holders must be seated 15 minutes before showtime to guarantee their seat. Empty seats will be sold to rush line patrons. All seats are general admission, and multiple-seat saving is not permitted. Please understand there is select, limited reserved seating for certain level of members and VIPs.

What if I’m late to a screening?
Late seating is not guaranteed. If you arrive late, and seats are still available, you may be seated at the discretion of the Theater Manager. Please keep in mind, if it is a sold-out show, remaining empty seats are sold to the Rush Line 15 minutes before showtime. We strongly encourage you to arrive and be seated 15 minutes prior to the published show start time.

Who gets to stand in the early access line? How can I join them?
Generally speaking, people who have made generous contributions to the festival: sponsors and members, as well as special festival guests: filmmakers and industry members. If you would like to join the line, we welcome you to learn more about becoming a member for next year!

Are all of your theaters / venues wheelchair accessible? 
Yes. The Festival is committed to accommodating attendees with disabilities. To receive assistance, please make yourself known to the theater / venue manager.

Do you have assisted listening devices?
Please contact info@miamifilmfestival.com for information regarding assisted listening devices (ALDs) at venues.

Are festival films closed caption?
Many festival films are subtitled (closed caption). Please refer to individual pages for more information.

Are festival films appropriate for children?
We have a few select films in the festival that are focused on family-friendly content. However, most films are not yet rated and we are unable to advise on appropriate content. Please be sure to read film descriptions carefully. There are no refunds or exchanges on tickets. We do not give refunds based on content!

Recording devices
The use of cameras, or of other recording equipment is strictly prohibited during any screening or program.

Other

Who are Miami Film Society members?
Members of the Miami Film Society are the generous folks who have made contributions to support the Miami Film Festival. The benefits of being a member are applicable during the Festival, and for year-round programs and advance screenings. Learn more.