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FESTIVAL FAQs
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GENERAL FESTIVAL INFORMATION

Miami Dade College’s 41st Annual Miami Film Festival will take place April 5-14, 2024. Use our online PROGRAM GUIDE and SCHEDULE to explore the more than 180 films from more than 30 countries that are in this year’s official selection.

Use our GETTING AROUND page as your go-to guide for an exciting and smooth Cinematic Experience!

Key Festival Personnel

  • James Woolley, Executive Director
  • Lauren Cohen, Director of Programming
  • Jasmine Naylor, Film & Industry Manager
  • Sergio Andrés Lobo-Navia, Festival Technical Director
  • Michelle Contreras, Director of Operations
  • Alberto Sigarroa, Director of Partnerships & Development
  • Maria Meléndez, Director of Miami Film Society

Please contact us at info@miamifilmfestival.com or (305) 237-3456

We are thrilled to announce an expanded physical footprint this season, bringing the passion of film to as many neighborhoods across the Magic City! Visit our OFFICIAL VENUES section for all the screening and event venues of the 2024 Festival.

Where are the films being shown?
Our annual Opening and Closing Night Films will be presented at the Knight Concert Hall at the Adrienne Arsht Center. All other screenings will take place at multiple theaters in Downtown Miami, Little Havana, Coral Gables and Miami Beach. For a detailed list of our venues, see our SCREENING VENUES section.

Where are the parties taking place?
Our signature Opening Night Party will be at the Historic Alfred I. DuPont Building and Closing Night Party will be at Jungle Plaza at Miami Design District. For a detailed list of our venues, see our EVENT VENUES section.

Is parking available at all venues?
Parking options vary by each venue and we cannot guarantee parking for attendees. In an effort to offer a smooth experience, our team has detailed a list of options and rates on our OFFICIAL VENUES page.

Can I bring my own food/beverage?
Outside food and beverages are not permitted at any venue. Venue Management reserves the right to search bags and refuse admission. 

When are tickets on sale?
Tickets will go on sale to the General Public on Thursday, March 7. Miami Film Society members will have access to an exclusive pre-sale starting Tuesday, March 5

Do you offer ticket packages?
No. We do not have ticket packages but we do offer year-round memberships starting at $115 that include tickets to the Festival. Visit our MEMBERSHIP page to explore the option that best matches your desired experience.

What are your ticket prices?
Standard prices are listed below, General Audience | Members

  • Opening & Closing Night Film $34 | $30
  • Opening & Closing Night Party $100 | $94
  • CINEDWNTWN Screening $23 | $21
  • Marquee Screening $20 | $18
  • General Screening $15.50 | $13.50
  • After Hours Party $20 | $15

Special event prices vary, please check individual event pages for more information. Please note that each ticket will incur a $2+ processing fee, no exception.

Do you offer discounts?
Yes! Discounted tickets are available for all students, seniors and veterans with valid identification. 

  • Miami Film Society members enjoy exclusive discounts to all screenings and events. Visit our MEMBERSHIP page to learn more.
  • Miami Dade College students have access to free tickets, limited quantities available. Enrolled students will receive an e-mail when tickets become available.

How do I purchase tickets?
Advanced tickets must be purchased directly on our website: miamifilmfestival.com. Miami Film Society members may submit a Ticket Request Form or place their order over the phone directly with the Miami Film Society Office.  

During the Festival, Box Offices will be available at all venues one (1) hour before the first screening of the day. Patrons may purchase tickets for all Festival screenings and events at all venues, when available. The only exception are events located at the Knight Concert Hall.

Can I reserve tickets?
No. Tickets are either purchased or not purchased. Miami Film Society ticket allocations are not automatically fulfilled, they must be redeemed for a specific screening. 

Can I get day-of show tickets?
Yes! Tickets can be purchased up to 15 minutes after program start time directly on our website or at the onsite Box Office, subject to availability.

Can I purchase tickets for other days/theaters at any Box Office during the festival?
Yes! The only exception are events located at the Knight Concert Hall. Tickets for this venue must be purchased via the Arsht Center Box Office, either online or in-person.  

Are tickets transferable?
Yes! You may give your screening or event tickets to someone else to enjoy. Invitations to private events are non-transferable. 

Are tickets exchangeable?
No. We can only honor the tickets you purchased for the specified screening or event, please be sure of all your selections before completing your transaction. 

Miami Film Society members may submit a request directly to the Miami Film Society Office at least 24-hours before the scheduled program start time. Requests will be reviewed on a case-by-case basis.

What if I lost my tickets?
Tickets can be reissued at any time, the only exception are events located at the Knight Concert Hall. Contact tickets@miamifilmfestival.com or visit a Box Office at one of our venues for assistance. Please note that by reissuing new tickets the original ones will automatically be voided by our system. 

Can I get a refund?
No. All orders are final, please be sure of all your selections before completing your transaction. 

Miami Film Society members may submit a request directly to the Miami Film Society Office. Requests will be reviewed on a case-by-case basis.

Can I reserve a specific seat in advance?
Seating at the majority of our venues is general admission on a first come, first served basis. The only exceptions are:

  • The Silverspot Experience – serving as our signature venue, Silverspot Cinema will continue to be reserved seating to allow guests to maximize a back-to-back film experience across multiple screening rooms while enjoying luxury recliners and complete food & beverage menus. All guests will be prompted to choose their seats at the time of purchase, which will be guaranteed for the duration of the program.
  • The Platinum & Visionary Experience – high-level members will be able to secure premium seating for their entire group at all Official Screenings and Events. Seats can be requested up to 24-hours in advance and will be held for the duration of the program at all venues. Visit our MEMBERSHIP page to learn more.

How early can I arrive?
Lines form at the venue approximately one hour prior to the program start time. Access into the screening rooms will begin approximate 30 mins prior to program start time.

Do you offer priority access?
Yes! Badge-holders (Miami Film Society members, Sponsors & Partners, Filmmakers & Industry, Press, etc.) and up to three (3) guests are able to use the Early Entry lines and be among the first to select their seats. Early Entry will open approximately 15 minutes before General Entry.

Special exceptions are also made for guests with disabilities or special requests. Please check in with Theater Manager upon arrival for assistance.

What if I’m late to a screening?
Late seating is not guaranteed. If you arrive late, and seats are still available, you may be seated at the discretion of the Theater Manager. Please keep in mind, if it is a sold-out show, remaining empty seats are sold to the Rush Line 15 minutes before showtime. We strongly encourage you to arrive and be seated 15 minutes prior to the published show start time.

All screenings and events will be sold in advance to maximum capacity. Once capacity has been reached, advanced purchases will be cutoff and many of these events will become RUSH LINE ONLY.

Approximately 15 minutes before the film starts, empty seats will be released and Rush Tickets will become available onsite at full price as capacity allows. Once Rush Line opens, original ticket-holders will be seated at the discretion of the Venue Manager.

What does “Rush Line Only” mean?
It means there are no more tickets available for purchase in advance. While we cannot guarantee you’ll be able to watch the film, plans change and original ticket-holders sometime don’t show up. Knowing this, we invite patrons to come to the venue and make the line as seats are likely to become available.

Do you offer Rush Line at all venues?
The only exceptions are for events at Silverspot Cinema, Knight Concert Hall and PAMM. Events that reach capacity at these venues will be labeled “Sold Out” and all original purchases will be honored throughout the program. 

When should I arrive for Rush Line?
Lines form at the venue approximately one hour prior to the program start time. Original ticket-holders will be let in approximately 30 minutes before program start time and the Rush Line will begin approximately 15 minutes before program start time. 

I have a ticket, how do I avoid losing my seat to the Rush Line?
There are three ways to avoid losing your seat:

  • Arrive Early (Not Miami Early) – A Festival screening is different from traditional movie-going experiences and in order to create a smooth experience for all we must follow a strict schedule. Patrons should plan to arrive at least 30 minutes prior to the scheduled program start time to avoid issues. Ticket-holders who arrive once the Rush Line has opened will be seated at the discretion of the Theater Manager.
  • The Silverspot Experience – serving as our signature venue, Silverspot Cinema will continue to be reserved seating to allow guests to maximize a back-to-back film experience across multiple screening rooms while enjoying luxury recliners and complete food & beverage menus. All guests will be prompted to choose their seats at the time of purchase, which will be guaranteed for the duration of the program.
  • The Platinum & Visionary Experience – high-level members will be able to secure premium seating for their entire group at all Official Screenings and Events. Seats can be requested up to 24-hours in advance and will be held for the duration of the program at all venues. Visit our MEMBERSHIP page to learn more.

When are online screenings on sale?
Online screenings will be available on Friday, April 5. 

What are your ticket prices?
Online screenings are $15.50 for General Audiences and $13.50 for Miami Film Society members.
Please note that each ticket will incur a $2+ processing fee, no exception.

Do you offer discounts?
No. All online screenings are a flat rate. Exceptions include:

  • Miami Film Society members enjoy exclusive discounts to all films. Visit our MEMBERSHIP page to learn more.
  • Miami Dade College students have access to free films, limited quantities available. Enrolled students will receive an e-mail when films become available.

How do I purchase tickets?
Online screenings must be purchased directly on our website: miamifilmfestival.com.

Can I pre-order?
Yes! Go to the film page and follow the link to our virtual platform site. You’ll see a “Pre-order Now” button and you’ll be prompted to create your account and complete your purchase.

Can I purchase for same day access?
Yes! If the film is available, you’ll be able to start watching immediately after your payment is processed. Each film has a specific availability window, please be sure of your selection before completing your transaction.

Can I watch from anywhere?
No. All online screenings are geographically limited. Visit individual film pages to confirm that it will be available in your viewing area. Please be sure of your selection before completing your transaction.

Can I get a refund?
No. All online screening orders are final, please be sure of all your selections before completing your transaction.

I pre-ordered a film, now what?
You will get an email from noreply@eventive.org when the film is available to watch.

How can I watch the film when it’s available?
There are two ways to watch the film once it’s available.

  1. Click the Watch Now button on your reminder email and you’ll be taken to the Eventive platform to watch your film. You must use your device’s native browser in order to watch you film – Safari on MacOS and iOS, Microsoft Edge on Windows and Chrome on Android.
  2. Download the Eventive App on your TV and log in to your account to access your films when you get the notification of availability

IMPORTANT INFORMATION: If you experience technical issues while watching a film, please visit this additional FAQ page that is specific to technical issues. If you continue to experience problems, it is your responsibility to contact us at tickets@miamifilmfestival.com as soon as they happen so that we may provide assistance during your watch period. 

OTHER

Are all of your theaters / venues wheelchair accessible? 
Yes. The Festival is committed to accommodating attendees with disabilities. To receive assistance, please make yourself known to the theater / venue manager.

Do you have assisted listening devices?
Please contact accessibility@miamifilmfestival.com for information regarding assisted listening devices (ALDs) at venues.

Are festival films closed caption?
All foreign language films will have English subtitles. Exclusions may apply for live events. For closed captioning, please refer to individual pages for more information.

Miami Dade College’s Miami Film Festival is committed to providing a safe space in which to carry out its mission and activities. To that end, it has established a code of conduct to which all participants are expected to adhere. Your presence or participation in the Festival constitutes acceptance of this code of conduct.

Out of respect for all guests and staff, you agree to refrain from:

  • Fighting, physical assault, taunting or threatening in any way
  • Harassment, discrimination, racism, sexism, ageism or being inconsiderate or vulgar in any way
  • Being under the influence of illegal drugs
  • Consuming alcohol not purchased from our venues
  • Being in possession of alcohol under the age of 21
  • Carrying or displaying a weapon of any kind, real or toy
  • Indecent exposure
  • Using foul/abusive language and/or making obscene gestures
  • Allowing unaccompanied minors under 17 to attend
  • Disrupting a film or event in any way, including audio or video recording, cell phone use, lateness, or disruptive behavior of any kind
  • Damaging or attempting to vandalize venues, goods or items not your own

By entering our venues you agree to:

  • Be kind and courteous to all guests and staff
  • Listen to each other. If you’re asked to stop a behavior, stop immediately
  • Limit the size of your bag to not more than 10” x 10”, and to bring in only essential items
  • Consume alcoholic beverages only in a responsible manner
  • The possibility of being photographed or videoed
  • Comply with requests from team members
  • Be courteous to venue neighbors when entering and leaving, especially late at night
  • Limit movement in and out of your seat during films, limit conversation during a screening and not obstructing the view of other guests

By watching films, seminars, Q&A’s or other virtual content you agree to:

  • Abide by all terms and conditions as set by the Festival, Miami Dade College and Homeland Security’s National Intellectual Property Rights Coordination Center
  • Refrain from screen shots, video or audio recordings of all materials
  • Refrain from sharing your link with any other user or IP address
  • Watch all content within the time parameters set

Refund Policy
Violation of this code of conduct will result in immediate physical removal, virtual freezing of your account or accounts and/or cancellation of membership and all associated benefits without refund.

Contact
if you believe you’ve observed or experienced a violation of this Code of Conduct, contact the nearest staff member and we will work to assess the situation and to respond as quickly as possible. You may also send a formal notice to the Festival by emailing info@miamifilmfestival.com. Please remember that notifying us does not constitute or replace a notification to local law enforcement.

For Emergencies
Immediately dial 911, then contact a staff member.

Miami Film Festival’s audience-voted awards are determined by audience-collected responses to individual films that are eligible for the awards.

  • Audiences at in-person screenings are invited to vote by a physical ballot or by scanning a QR code that will take them to a private voting page immediately following the screening.
  • Audiences at virtual screenings are invited to rate each film they view on the same numeric scale.

At the end of the Festival, films that have passed the threshold of being in the top 50% of votes by volume will continue on to the final eligibility round, where the winner is then determined by the highest overall score in each audience-voted category.

Films that screen more than once or in hybrid format will have their vote-volumes (but not their overall average score) adjusted to be equitable to films that screen only once. In all categories, should the two top final scores be separated by less than 1/10 of a percentage point, a tie will be declared.

A winner and the top two runner-ups in all categories will be announced at the conclusion of the Festival. Ratings and final scores are confidential and not published or shared.

A power-house since 1984, Miami Film Society is the founding organization of MDC’s Miami Film Festival! Members are from every walk of life with perspectives and tastes as wide and varied as the community in which they live. Designed to appeal to every film fanatic, choose the level that best matches your desired cinematic experience and start enjoying all the perks. Learn More

How are films selected?
Get to know the amazing PROGRAMMING TEAM that spends the year watching, reviewing and curating films especially for Miami audiences. 

Are the films appropriate for children?
We have a few select films in the festival that are focused on family-friendly content. However, most films are not yet rated and we are unable to advise on appropriate content. Please be sure to read film descriptions carefully, we do not give refunds based on content. 

How do I submit a film for consideration?
For more information regarding Festival submission requirements, visit our CALL FOR ENTRIES page.