Frequently Asked Questions

What is GEMS? 

GEMS is the Miami International Film Festival’s new fall event created to dazzle Miami filmlovers with the “gems” of the current season in preparation for the 33rd Miami International Film Festival. Taking place over four days, GEMS will distill the annual Festival experience of showcasing the best of world cinema into a concentrated weekend of 14 premieres accompanied by in-person appearances by visiting filmmakers and artists, as well as seminars, parties and additional events.

When and where is GEMS? 

GEMS takes place from October 22-25, 2015 at the historic Tower Theater, 1508 SW 8th St, Miami, FL 33135.

Where should I park?

See the attached map for parking suggestions.

Is this film appropriate for children?

We have a few select films in the festival that are focused on family-friendly content. However, most films are not yet rated and we are unable to advise on appropriate content. Please be sure to read film descriptions carefully. There are no refunds or exchanges on tickets. We do not give refunds based on content!

How does seating work?

All Pass Holders and Ticket Holders must be seated 15 minutes before showtime to guarantee their seat. Empty seats will be sold to Rush Line patrons. All seats are general admission, and multiple-seat saving is not permitted. Please understand there is select, limited reserved seating for certain level of members and VIPs.

What if I’m late to a screening?

Late seating is not guaranteed. If you arrive late, and seats are still available, you may be seated at the discretion of the Theater Manager. Please keep in mind, if it is a sold out show, remaining empty seats are sold to the Rush Line 15 minutes before show time. We strongly encourage you to arrive and be seated 15 minutes prior to the published show start time.

What are Rush tickets?

Rush tickets are sold 10 minutes before show time at the theater where the film is being shown. If a film is at Rush, it means that there are no more advance sales tickets for that screening. We try to accommodate all pass holders and ticket holders up until 15 minutes prior to the screening. If there are any available seats, tickets will be sold to the Rush Line on a first come, first serve basis. If you are not seated 15 minutes before showtime, you are in danger of your seat being sold to the Rush Line.

Can I reserve tickets? 

Tickets are either purchased or not purchased. They cannot be reserved.

 

Can I get day of show tickets at the box office? 

Yes! On the day of the screening, tickets are for sale at all of the venues and online, subject to availability. The box offices open 1 hour before the first screening of the day and closes 30 minutes after the last screening. If day-of-show tickets are no longer available, you can always try the Rush Line!

Can I swap my tickets?

Unfortunately, no. Due to limited capacities at the theater, we can only honor the tickets you purchased.

Can I get a refund?

Unfortunately, no. We do not allow exchanges or refunds. All orders are final.

What if I lost my tickets?

Unfortunately, we cannot reprint tickets. The Festival is not responsible for lost, stolen, forgotten or damaged tickets.

What is a Member?

Members of the Miami Film Society are the generous folks who have made contributions to support Miami International Film Festival (MIFF). Benefits of being a member are applicable during the Festival, and for year-round programs and sneak screenings.

Who gets to stand in the EARLY ACCESS LINE? How can I join them?

Generally speaking, people who have made generous contributions to the festival: sponsors and members, as well as special festival guests: filmmakers and industry members. If you would like to join the line, we welcome you to learn more about becoming a member for next year!

Is the venue Wheelchair Accessible? 

Yes, the venue is wheelchair accessible. The Festival is committed to accommodating audience members with disabilities. To receive assistance, please make yourself known to the Theater Manager.

Recording Devices

The use of cameras, or of other recording equipment is strictly prohibited during any screening or program.

Patron Courtesies 

While waiting in line, please be considerate of our neighbors and local businesses, and be sure to not block their entrances.